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Copyright © 2019 World Sea Explorers

Tromsø, Norway

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CURRENTLY SAILING IN NORTHERN NORWAY

Join SY Stella Oceana on a sailing tour from Tromsø!

Booking Terms & Conditions

The following are World Sea Explorers AS’s (hereinafter referred to as “WSE”) booking terms and conditions for sailing tours with WSE.  By requesting confirmation of a booking, you agree to be bound by the terms and conditions described in this document.

 

1. BOOKING AND PAYMENT

Private Charter:

Prices are based on a flat rate, crewed charter.  The price does not change depending on the number of people in your party. All private charter reservations must be made as a group.  No individual payments.  If the booking is made more than 60 days prior to departure, a non-refundable deposit of 10 percent of the total cost is required at the time of booking.  The remainder of the total cost must be paid in full no later than 60 days prior to departure.  If the booking is made less than 60 days prior to departure, the full amount is due immediately. These terms can only be negotiated in a mutually signed agreement.

 

If the payments are not made by the due dates, WSE reserves the right to cancel the booking, withhold the deposit, and demand a cancellation fee according to the cancellation rules in Section 2.  Only Norwegian Krone payments via direct bank wire are accepted.  It is each individual’s responsibility to inform WSE of any allergies, dietary restrictions or special needs prior to the trip departure.

Direct Individual Bookings: 

If you book your tour via our booking portal on our website or in-person directly to a WSE staff member, you must pay the full amount immediately.  Accepted types of payment are credit or debit card only.  It is your responsibility to inform WSE of any allergies, dietary restrictions or special needs prior to the trip departure.

Agent / Third party bookings:

If you are an agent booking on behalf of your client, whether it be an individual or group, only Norwegian Krone payments via direct bank wire are accepted.  If the booking is made more than 60 days prior to departure, a deposit of 10 percent of the total cost is required at the time of booking.  The remainder of the total cost must be paid in full no later than 60 days prior to departure.  If the booking is made less than 60 days prior to departure, the full amount is due immediately.  These terms can only be negotiated in a mutually signed agreement.

 

If the payments are not made by the due dates, WSE reserves the right to cancel the booking, withhold the deposit, and demand a cancellation fee according to the cancellation rules in Section 2.  It is each individual’s responsibility to inform WSE of any allergies, dietary restrictions or special needs prior to the trip departure.

 

2. CANCELLATION, CHANGES & REFUNDS

Cancellations made less than 14 days of the trip start date are not refundable.  A NOK 1,000 administrative fee will be charged if rescheduling the date of reservation within 14 days of the trip.  Charges will be applied to the responsible party at the time of deposit.  Cancellations or changes to a reservation must be sent by email.  Cancellations or change requests are entered into effect based on the date that the email is received and that WSE has replied to confirm the cancellation or change.

 

50% of the total trip cost is refundable if a cancellation is made 14 days in advance or more prior to the start date of the trip, or can be rescheduled to a later date at no additional charge.  You are highly encouraged to purchase personal travel insurance for trip cancellation coverage. 

Due to the CORONAVIRUS, if you have to cancel your tour because the borders are closed and your country (or Norsk kommune) does not allow you travel out of your country (or Norsk kommune) and/or in to Norway (or Troms kommune) then you will receive a refund for the full  amount you have paid, or if you would like to reschedule to a later date, the administrative fee for rescheduling less than 14 days prior to the trip start date will be waived.

 

All rates and conditions are subject to change.

 

3. WORLD SEA EXPLORER’S RIGHT TO CANCEL, CHANGE OR DELAY THE ITINERARY

This is an excursion to remote parts of the country and we reserve the right to change or cancel the itinerary due to Force Majeure.  Force Majeure is defined as any cause attributed to acts of God, accidents, natural disaster, weather or other occurrences beyond the reasonable control of WSE, and not caused by WSE’s negligence. No warranty is made as to the suitability of weather with respect to this charter. If a storm threatens or is forecast to threaten the expected location of the charter, as determined by the Captain in his/her sole discretion, the Captain shall have the option of terminating or cancelling the charter any time that he/she deems necessary. No refund is provided for cancellation due to Force Majeure during the trip. 

 

WSE may for any reason change the time of departure or conclusion of the tour, the scheduled point of departure for the tour, omit or change any scheduled stop on the tour or change the scheduled place of conclusion for the tour whether before or after the tour has departed, without prior notice to you. You will have no right to any refund and WSE will have no obligation to you or be liable for any loss, consequential damages, expenses, loss of time or enjoyment or inconvenience in respect of such changes. WSE reserves the right to cancel any tour prior to departure in which case any payment made by you will be refunded in full and you will not be entitled to make any further claim for compensation or damages, for any loss, consequential damage, expenses, loss of time or inconvenience which may result from such cancellation.

 

4. INSURANCE

WSE recommends that all our passengers have cancellation and/or travel insurance.  WSE purveys insurance from GARD AS.

  

5. PRIVACY POLICY

To process your booking, WSE requires some basic information.  This may include name, address, special needs/dietary requirements etc.  We take precautions to ensure that your information is not misused, however, we may pass on required information to third parties who are involved in your travel plans.  This may include hotels, ships, airlines, port companies, etc.  Information can also be given to credit companies and government authorities, if required.  We never give this type of information to private individuals or companies that are not directly responsible for some part of your trip.  This applies particularly to sensitive information that you give to us, such as details about disabilities, special dietary requirements or religious needs. If you do not accept that we pass on this type of information, we reserve the right to reject your booking. Be aware that if you use one of our agents/travel agencies, it is the agent’s protection of privacy procedures that will apply. WSE is not responsible for privacy protection in any other company.  If you would like a copy of the information we have registered about you, you are welcome to get in touch with us.  WSE can in some cases also be interested in getting in touch with you by regular mail, e-mail and/or phone with news, information, special offers and market reviews. If you do not wish to be contacted in these cases, we ask you to inform us at: info@worldseaexplorers.com.

 

6. EJECTION FROM TRIP DUE TO DISTURBANCE OR VIOLENT BEHAVIOUR

In the event that a guest’s actions cause constant disturbance and/or danger to themselves, other guests, wild animals, the environment, local people, staff, management or crew, and the guest does not adhere to instructions given by WSE crew or staff, WSE has the right to remove the guest from the vessel to other accommodations. In such an event, the guest is responsible for all resulting costs.  No refund will be given.

 

7. PHOTOS & VIDEO

  1. WSE owns full copyright of any photo taken by WSE during our tours.

  2. We may publish video footages of you.

  3. Should you not wish to have any photo or video of you to be published nor taken, please inform the crew and do not pose for our photographers.

 

8. TOURS

  1. During the tour, you are likely to find windy, snowy, dark or cold conditions outside.  Please prepare for this and dress accordingly.

  2. The northern lights are a natural phenomenon and, as such, their sighting cannot be guaranteed.

  3. Wild animals such as whales are unpredictable, and as such, their sighting cannot be guaranteed.

  4. All passengers are covered by our P&I insurance only when on board our ships.

  5. We are not responsible for your camera and personal belongings.

  6. You may not bring on board any firearms, fireworks, explosives, hazardous substances, illegal drugs, food, drinks, weapons or alcohol.

  7. Minors: All minors must demonstrate to Our satisfaction the presence appropriate and adequate chaperoning presence by a parent or guardian. Nothing may be thrown over-board

  8. Tour Conclusion: The Vessel shall be vacated within 30 minutes of docking. You must remove all property brought on-board, and shall leave the Vessel in reasonably clean condition. You agree to pay the cost of repairing or replacing property damaged or destroyed by You (other than normal wear and tear) plus a 15% administrative fee, determined in our reasonable discretion, in the event of negligence resulting in damage to Our property.