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PRIVACY POLICY

World Sea Explorers AS (“WSE”, “we”, “our”, “us”) respects your privacy and processes personal information in accordance with applicable Norwegian and European data-protection requirements.

 

This Privacy Policy explains how we collect, use, share and store personal information when you visit our website, contact us, make an inquiry or booking, participate in one of our cruises, expeditions, charters or other services, or otherwise interact with WSE.

 

1. WHO WE ARE

World Sea Explorers AS is responsible for the personal information we process in connection with our business and services.

 

World Sea Explorers AS
Organization no. 922 303 738
Postboks 46
9251 Tromsø
Norway

 

Email: info@worldseaexplorers.com
Phone / WhatsApp: +47 907 07 512

 

Questions about privacy or the use of your personal information may be sent to the email address above.

 

2. WHAT INFORMATION WE COLLECT AND WHY

The information we process depends on how you interact with us. We normally obtain personal information directly from you. We may also receive it from a Customer booking on your behalf, a travel agent, tour operator, online booking platform, payment provider or supplier involved in your Booking.

 

You are not generally required by law to provide personal information to WSE. However, certain information is necessary to answer an inquiry, enter into or administer a Booking, process payment or safely provide a service. If necessary information is not provided, we may be unable to confirm or provide the relevant service.

 

Inquiries and Contact

When you contact us, request information or submit an inquiry, we may collect:

  • your name;

  • email address;

  • telephone number;

  • country of residence;

  • travel dates;

  • group size;

  • requested services; and

  • information you choose to include in your message.

 

We use this information to respond to your inquiry, check availability, prepare quotations or proposals and communicate with you about the requested service.

 

Bookings and Participation

When you make a Booking, we may collect information such as:

  • Customer and Participant names;

  • contact information;

  • booking reference;

  • selected cruise, expedition, charter or activity;

  • travel dates;

  • group size;

  • ages where relevant;

  • cabin or accommodation arrangements;

  • dietary requirements;

  • accessibility or mobility requirements;

  • special requests;

  • emergency contact information; and

  • other information reasonably required to prepare for and provide the booked service.

 

We use this information to confirm and administer your Booking, communicate with you, prepare the vessel and services, coordinate requested arrangements and provide customer support.

 

If you make a Booking on behalf of other Participants, you should ensure that the information you provide about them is accurate and relevant to the Booking.

 

3. HEALTH, DIETARY AND SAFETY INFORMATION

For some WSE Products, we may need information about allergies, dietary requirements, mobility, accessibility, medication or other circumstances that may affect safe participation.

 

Please provide only information that is relevant to your participation, safety or requested arrangements.

 

We use such information only where reasonably necessary to prepare for or safely provide the service.

 

Where this information constitutes health data or another special category of personal data, we normally process it with your explicit consent. In an emergency, we may process relevant information where necessary to protect vital interests.

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You may withdraw consent at any time, but this may mean that we cannot provide a requested adjustment or safely provide all or part of the service.

 

4. PAYMENTS AND TRANSACTIONS

We may process information relating to:

  • payment status;

  • invoices;

  • transaction references;

  • billing details; and

  • amounts paid or refunded.

 

Payments may be processed through booking platforms, banks or payment providers.

 

WSE does not normally receive or store full debit- or credit-card details.

 

Payment providers and booking platforms may process information according to their own privacy policies.

 

5. PHOTOGRAPHS AND VIDEO

WSE crew may take photographs or video during cruises, expeditions, charters and other activities.

 

Where identifiable Participants are the intended subject of material used for WSE marketing, advertising or promotional purposes, WSE will obtain consent where required.

 

Participants who prefer not to appear in WSE-created photographs or video should inform the crew.

 

6. WEBSITE, COOKIES AND ANALYTICS

When you use our website, certain technical information may be collected, including:

  • IP address;

  • browser and device information;

  • website usage information;

  • cookie identifiers; and

  • analytics information.

 

Some cookies are necessary for the website to operate correctly.

 

Other cookies or similar technologies, including those used for analytics or marketing, are used only where the required consent has been provided.

 

When visiting our website, you can use the cookie settings to accept, reject or manage non-essential cookies.

 

You may change your cookie choices at any time through the cookie settings available on the website.

 

The cookie settings provide information about the specific cookies and technologies currently in use.

 

7. MARKETING

 

We may send news, offers or other marketing communications where you have requested or consented to receive them, or where otherwise permitted by applicable law.

 

You may unsubscribe or withdraw your consent at any time.

 

Booking confirmations, payment information, safety notices, schedule changes and other communications necessary to administer a

Booking are service communications and are not marketing.

 

We do not require Customers to agree to marketing as a condition of making a Booking.

 

8. WHO WE SHARE INFORMATION WITH

We do not sell personal information.

 

Where necessary to operate our business or provide a Booking, we may share relevant information with:

  • website, hosting and IT providers;

  • booking and reservation platforms;

  • payment providers and financial institutions;

  • accounting and administrative service providers;

  • travel agents, tour operators or booking partners;

  • transportation, accommodation, catering, activity or other suppliers involved in the Booking;

  • ports, harbour authorities or operational service providers;

  • insurers and professional advisers; and

  • public authorities where required.

 

We share only information reasonably necessary for the relevant purpose.

 

Service providers acting on our behalf are expected to handle personal information in accordance with applicable data-protection requirements.

 

9. INTERNATIONAL DATA TRANSFERS

Some technology, booking, payment or communications providers may process information outside Norway or the European Economic Area (EEA).

 

Where personal information is transferred outside the EEA and additional safeguards are required, we use an appropriate transfer mechanism in accordance with applicable data-protection requirements. You may contact us to request further information about the safeguards used for an international transfer.

 

10. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as necessary for the purpose for which it was collected or as required by law.

 

Retention periods vary depending on the information concerned.

For example:

  • inquiry information may be retained for a reasonable period for follow-up and business administration;

  • Booking and customer information may be retained for customer service, contractual, insurance or legal purposes;

  • accounting and transaction records are retained for the periods required by Norwegian law;

  • dietary, accessibility, health or other participation information is retained only for as long as reasonably necessary for the relevant service and any required follow-up;

  • marketing information is retained until consent is withdrawn or it is no longer needed; and

  • cookie and analytics information is retained according to the applicable service and cookie settings.

 

When information is no longer required, it is deleted, anonymized or securely disposed of.

 

11. OUR LEGAL BASES FOR PROCESSING

Depending on the circumstances, WSE may process personal information because:

  • it is necessary to respond to your request before entering into a Booking;

  • it is necessary to administer or perform a Booking;

  • we are required to process or retain information by law;

  • we have a legitimate interest in customer service, business administration, service improvement, security, fraud prevention or establishing or defending legal claims, where that interest is not overridden by your rights and interests; or

  • you have given consent for a specific purpose.

 

Where processing is based on consent, you may withdraw that consent at any time.

 

Withdrawal does not affect processing that lawfully took place before the consent was withdrawn.

 

12. YOUR PRIVACY RIGHTS

Depending on the circumstances, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of information;

  • request restriction of certain processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing.

 

Some rights are subject to legal limitations. For example, we may need to retain certain information for accounting, contractual or legal purposes.

 

To exercise a privacy right, contact:

info@worldseaexplorers.com

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We may ask for reasonable information to confirm your identity before responding.

 

13. INFORMATION SECURITY

WSE uses reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

 

Access to personal information is limited to persons and service providers who need it for legitimate business, operational or legal purposes.

 

Payments are handled through appropriate booking, banking and payment systems, and WSE does not normally store full payment-card details.

 

14. PRIVACY COMPLAINTS

 

If you have questions or concerns about how we process your personal information, please contact us at:

info@worldseaexplorers.com

 

You also have the right to submit a complaint to the Norwegian Data Protection Authority (Datatilsynet).

 

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, systems or legal requirements change.

 

The current version will always be published on our website together with the date of the latest update.

 

World Sea Explorers AS
Organization no. 922 303 738
Postboks 46
9251 Tromsø
Norway

 

Email: info@worldseaexplorers.com
Phone / WhatsApp: +47 907 07 512
Website: www.worldseaexplorers.com

 

LAST UPDATED SEPTEMBER 2026

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